TERMS OF WEBSITE USAGE & SMS COMMUNICATION

Acceptance of Terms

These Terms of Website Usage and SMS Communication (“Terms”) govern your access to and use of the REACH website located at https://reach24.net/ (“Website”). By accessing, browsing, or using the Website, or by providing your contact information to receive communications from REACH, you agree to be bound by these Terms and all applicable laws. If you do not agree to these Terms, you must discontinue use of the Website.

Program / Brand Name

“REACH,” “we,” “our,” and “us” refer to the REACH platform, owned and operated by Vantage Solutions, Inc., which provides commercial transportation repair coordination, operational services, and related communication tools to customers and service providers.

Description of Website & Communications

The Website is intended to provide information about REACH services and to allow visitors to request information, register for access, submit inquiries, and otherwise engage with REACH. When you voluntarily submit your contact information through the Website, you may receive communications from REACH in connection with:

  • Account setup, verification, or administrative notices
  • Event, service, or repair status updates
  • Appointment or dispatch alerts
  • Transactional, operational, and support communications
  • Product announcements, marketing, or promotional materials (where consent is provided)

Communications may be delivered via email, SMS/text message, phone, or other electronic means.

SMS Communication Terms

By providing your mobile number and opting in, you consent to receive SMS/text messages from REACH.

  • Message and Data Rates: Message and data rates may apply depending on your mobile service plan.
  • Message Frequency: Message frequency may vary depending on platform usage, service engagement, notification settings, and operational needs. You may receive recurring messages.

Help & Opt-Out Instructions

  • To get HELP: Reply HELP to any SMS message from REACH or contact help@reach24.net.
  • To OPT OUT: reply STOP to any SMS message from REACH. After opting out, REACH may still contact you by email or phone for transactional or legally required messages if applicable.

Customer Support Contact

  • Email: help@reach24.net
  • Address: 2795 B Front Street, Cuyahoga Falls, OH 44221
  • Support Hours: 24X7

Privacy Policy

Your submission of personal information through the Website is governed by the REACH Privacy Policy, which describes how information is collected, used, stored, and disclosed. Privacy Policy link: https://reach24.net/pages/privacy-policy/

User Responsibilities

You agree to provide accurate and current information, use the Website only for lawful purposes, and not attempt to disrupt or gain unauthorized access to the Website or its systems.

Intellectual Property Rights

All content, trademarks, graphics, images, text, software, and materials on the Website are the exclusive property of REACH or its licensors. Unauthorized use is prohibited.

Disclaimer of Warranties

The Website and communications are provided "as-is" and "as-available" without warranties of any kind.

Limitation of Liability

To the fullest extent permitted by law, REACH shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Website or communications.

Modifications

REACH may update these Terms at any time. Your continued use of the Website constitutes acceptance of updated Terms.

Governing Law & Jurisdiction

These Terms are governed by the laws of the State of New Jersey, United States. Disputes shall be resolved exclusively in the courts of New Jersey, United States.

Entire Agreement

These Terms constitute the entire agreement between you and REACH regarding Website usage and SMS communications.

By using the Website or providing your contact information, you confirm that you have read, understood, and agreed to these Terms.

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